Tailor-made service contracts provide customers with a perfect fit
05/07/2007

In our constantly evolving market, it’s nice to know some things never change, like our philosophy of listening to customers. The Komplete Customer Support package speaks directly to customer needs. Choice, convenience, ease and flexibility are built into Komatsu’s brand-new service contracts programme that matches the level of service to your specific demands. Designed to put customers in the driver’s seat, it will change the way you do business.

The Komplete Customer Support package is divided into four general contract levels – Check, Maintenance, Power Line Repair and Full Service. Your distributor will work with you to determine the package best suited to your operational and budgetary considerations. Each one includes fixed-term, fixed-rate contracts so you know the costs upfront and there are no surprises. It also helps maximise your machine’s resale value. The best part is that each contract can be personalised through a number of added-value options in terms of labour, travel and parts. However they all include a quick response and expert advice. Because we know that true value lies in peace of mind.

Here’s how it works. If you simply want regular health checks to minimise machine downtime and cut costs, choose Check. Maintenance supplies regular inspections and spare parts but, as in each level, interventions can be done by your mechanics or by ours. Aside from scheduled maintenance checks, Power Line Repair ensures that main components are in top working condition so problems are detected early to avoid unexpected costs. Full Repair is a “no risk option” that takes total care of your equipment meaning no on-site engineers or workshops are required.

Remember when quotes took a day and a half to calculate and cumbersome contracts were completed two weeks later. With the Komplete Customer Support package, service contract prices can now be calculated in minutes. When you decide on a certain package, the distributor can offer an accurate, detailed and custom-fit contract, taking into account your parameters and the machine’s working conditions. Easy-to-understand and transparent, our support package fosters strong partnerships built on trust. It’s our way of keeping customers close.

At Komatsu, helping grow your business is our business. We know that when you buy a product, you’re really buying performance, reliability and support. That’s why our commitment to customer excellence goes beyond products and machines to provide a full-service package that you can count upon whenever the need arises. Receive the support of a large network of people with shared expertise and local knowledge, including skilled technicians and proactive partners who take the time to know you and your business and offer strategic and tailor-made solutions to make your life easier.

For more information about Komplete Customer Support, please contact Steve.Quitijn@komatsu.eu  or Marc.Blondeel@komatsu.eu.
     

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